Safe shopping with SSL
By using SSL on the entire web page we enable the most secure shopping experience as possible. Your personal data is encrypted before transfer from our software to up to 2048 bit SSL (Secure Socket Layer), which is a very high level of security.
An encrypted connection can be used to detect the address bar of the browser from "http: //" to "https: //" and at the lock icon in your browser line. If SSL encryption is enabled, the data you transmit to us can not be read by third parties.
Save and use personal data
Personal data is information that can be identified and contacted. We receive and store your personal data if you come into contact with us, fill out forms, on our website are active, shopping with us, sign up for our ENewsletter and write a product or shop rating.
We collect and save these personal information, as these are necessary to answer your questions, to inform you and to process your orders correctly. Furthermore, we use this information to provide you with the most relevant shopping experience tailored to your interests.
In addition, we still use anonymized data that store our software and the analysis tools we use to improve our website and our offer.
Information and deletion of personal data
You can view and change your personal information at any time in your customer account so that they are always up to date. Just log in to your customer account. Here you will find all personal information we store for you. For security reasons, we show no payment information in the customer account. Contact us if you have questions about personal data or want to delete your customer account. Please note that we can not delete orders concluded with legal provisions as well as the invoices generated.
Storage of personal data
As a concerned you have the following rights:
- in accordance with Art. 15 DSGVO the right to request information referred to there over its personal data we processed there;
- according to Art. 16 DSGVO the right to request the correction of incorrect or completion of its personal data stored with us;
- According to Art. 17 DSGVO the right to demand the deletion of its personal data stored with us, unless the further processing
- to exercise the right to free expression and information;
- to fulfill a legal obligation;
- For reasons of public interest or
- For assertion, exercise or defense of legal claims
- According to Art. 18 DSGVO the right to demand the restriction of processing its personal data, as far as
- the accuracy of the data is denied by them;
- The processing is unlawful, but they reject their deletion;
- we no longer need the data, but they need them to assert, exercise or defense of legal claims or
- They have appealed according to Art. 21 DSGVO contradiction against the processing;
- According to Art. 20 DSGVO the right to obtain its personal data provided to us in a structured, common and machine readbar format or to require the transmission to another person responsible;
- According to Art. 77 DSGVO the right to complain about a supervisory authority. As a rule, you can contact the supervisory authority of your usual location or workplace or corporate headquarters.
Do we pass more information?
The information of the users of this website and our customers are very important for us, as we can not process or optimize our offer without them. Therefore, it is by no means in our interest to pass on them to third parties. We only enter data in the cases described here to service providers, which meet certain tasks for us.
So that you get your package quickly and safely, we commission a wide variety of fullfilment and parcel suppliers, e.g. DHL, UPS, Austrian Post and Collissimo, with the processing of orders and transporting the packages from our mail order to your home. These companies receive from us only their shipping address and if necessary, their telephone number.
In order to offer you the best possible customer service, we work together with experienced customer service and call centers. These accept your telephone orders and contact you if queries are incurred. The staff has access to those customer data needed to fulfill an order or answer to customer issues.
email newsletter shipping
Our email newsletter is free. You can unsubscribe at any time in the footer of our newsletter with just one click. So that we can inform you optimally by email, we ship our newsletter about platforms specializing in emails professionally and safely. These companies store the email address and the name for personal salutation for sending our emails. In order to make the emails as relevant for you as relevant as possible, we also refer to personal information with you, which you give us if you are active on our website or shop with us.
If you are active on our website and, for example, create a customer account, order products or fill out a form, we will send you service emails, e.g. The order confirmation, shipping confirmation or payment reminder. You can not unsubscribe from this group of service emails.
E-mail advertising without registration for the newsletter and its objection:
If we receive your e-mail address in connection with the sale of a product or service and have not contradicted that, we reserve the right to provide you with similar products on similar products based on § 7 (3) UWG, such as the already purchased to send from our assortment by e-mail. This is for the preservation of our preliminary interest in the context of a preliminary entitlement interests in a commercial speech of our customers. You can object to this use of your e-mail address at any time by a message to the contact option described below or via a link provided for this purpose in the advertising email, without any other than the delivery cost after the base rates.
We send service emails about platforms specializing in emails professionally and safely. These companies store the email address and the name for personal salutation for sending our emails. In order to make the emails as relevant for you as relevant as possible, we also refer to personal information with you, which you give us if you are active on our website or shop with us.
E-mail advertising with registration for the newsletter
If you sign up for our newsletter, we use the data required or separately provided by you to regularly send you our e-mail newsletter due to your consent in accordance with Article 6 (1) p. 1 lit. a DSGVO. The cancellation from the newsletter is possible at any time and can be done either by a message to the contact option described below or via a link in the newsletter. After deregistration, we delete your e-mail address, as far as you have not explicitly agreed to further use your data or we reserve the right to use data use, which is permitted by law and inform you in this statement.
Sending letters and catalogs
We use different service providers for sending our catalogs and letters. We only give names and address to these companies.
If you send us a message via the contact form, your information will be stored from the form including the contact information you specified for editing your request from us. Customer service staff and call centers have access to this data to answer their request.
Depending on the method of payment, different data will be forwarded to payment service providers and banks.
- PAYPAL:You will be redirected to the payment provider, where you log in with your email address and password. In addition to the payment method nothing is saved with us.
- Instant.com:You will be forwarded to the payment provider, where you log in with your username and PIN in your online banking. However, these data will not be saved by immediately.com. Also with us nothing is saved except the payment method.
- Credit card:The credit card data is transmitted by SSL encryption safely at your first order to the payment provider. With us only the last 4 digits of the card number and the payment method are stored so that they can assign them to the next order. For each additional order, only a so-called ALIAS code is transferred to the payment provider to trigger the new payment.
- SEPA Direct Debit:IBAN and BIC are stored with us and securely transmitted to the bank for each payment by SSL.
- Payment in advance:The settlement of the incoming payments takes place via a payment service provider. For this purpose, we only enter the data necessary for the processing by means of SSL securely encrypts to this. In addition to the payment method nothing is saved with us.
To check whether everything works smoothly on our website and to constantly improve our offer, we use different analysis platforms, such as Google Analytics and Google Search Console. Here, anonymous data is transferred and evaluated to the use of our website. This data will help us to improve our offer. Personal data, e.g. Name, address, payment information, are not relevant for these analyzes and are therefore not recorded.
Interest-based ads and personalization
We use your interactions with our website to switch interest-related displays that could be relevant to you. However, we do not use any information that identifies individual persons directly (such as name or email) to switch interest-based ads or remarketing. To show the relevant product recommendations as possible, we work with search engines, advertisers, publishers, social media networks and ad serving companies. Furthermore, we use this information to provide you with the most relevant to your interests tailored to your interests on our website.
Transfer of shares
Server log files
Our software automatically stores information in so-called server log files that your browser automatically transmits us. These are:
- Browser Type / Browser Version
- Used operating system (User Agent values of the browser)
- REFERRER URL
- Sought-after url
- Data size of the server response
- IP address of the accessory computer
- Time of server request
These data are not assigned to certain persons. A combination of this data with other data sources is not made. We reserve the right to check this data later if concrete indications will be known for illegal use.
Our website uses so-called cookies. These serve to make our website more user-friendly, more effective and safer. Cookies are small text files that stores your browser.
Most of the cookies we used are so-called "session cookies". You will be automatically deleted after your visit. Other cookies are stored on your terminal until you delete it. These cookies allow us to recognize your browser on the next visit .
You can set your browser so that you will be informed about setting cookies and cookies only allow in individual cases, the acceptance of cookies for certain cases or generally exclude, and enable automatic deletion of cookies when closing the browser. When deactivating the cookies, some functions of our website can be restricted.
Kameleoon is a SaaS solution that allows A / B tests and web personalizations. Customers and Partners of Kameleoon use the solution to get a better understanding of how their website is used, as well as to offer their customers optimized user experience. Cameleoon does not store personal data. However, you can object to the use of Kameleoon at any time via click on the following link:
The password you assign to our website when creating your customer account is stored via an asymmetric encryption method. This means your password is not stored as a normal text and is therefore readable for anyone. Also we can not read your password and therefore not back to you.
If you forgot your password, you can always create a new password by clicking on the link and entering your email address under which you opened your customer account with us. You will then receive an email with a link over which you can get to a page where you can award a new password.
Social plugins and videos
We use on our website plugins of social networks Facebook, Google+ and Twitter as well as the online video portal Youtube
When a user calls a social network website that contains such a plugin, its browser builds a direct connection with the social network servers. The content of the plugin is transmitted directly to your browser from the social network and integrated from this into the website. Vitamine Express therefore has no influence on the scope of the data that raises the social networks with the help of the plugins and therefore informs users according to his state of knowledge:
By integrating the plugins, social networks receive the information that a user has called the appropriate side of the offer. If the user is logged in to the social network, this can assign this to his account at this social network. If users interact with the plugins, for example, press the LIKE button or leave a comment, the corresponding information is transmitted from your browser directly to the social network and stored there. If a user is not yet a member of the social network, there is still the possibility that this network brings and stores the IP address of the user. According to Facebook, for example, only an anonymous IP address is stored in Germany.
If a user is already a member and does not want a social network to collect data about him via the Vitamin Express website and associated with its already existing stored member data, he must log out before visiting the social network website.
Our website uses plugins of Google-operated side YouTube. If you visit one of our pages equipped with a Youtube plugin, you will connect to the YouTube servers. The YouTube server is communicated, which of our pages you visited.
When logged in to your YouTube account, you enable YouTube to directly assign your surfing behavior to your personal profile. This can be prevented by logging out from your YouTube account.